Privacy Policy

1.1 Information Provided at Registration

When you create an account on ak44, we collect some necessary information, such as:

• Full name and date of birth (for age verification — registration is not accepted for those under 21)
• Mobile number and email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password (password is encrypted before storage)

1.2 Automatically Collected Information

Some technical information is automatically recorded while using the platform:

• Device type, operating system, and browser information
• IP address and approximate geographical location
• Login and logout times and total session duration
• Game history, bets, and transaction logs
• Information obtained from cookies and similar tracking technologies

1.3 KYC Verification Information

As part of security and fraud prevention, we may request the following information from you for identity verification in certain situations:

• National ID card (NID) or passport copy
• Proof of payment method verification
• Any document for address verification

2.1 Primary Purposes

ak44 uses your information for the following reasons:

• To create, manage, and secure your account
• To process financial transactions such as deposits and withdrawals
• To maintain a responsible environment by verifying age and identity
• To detect and prevent suspicious transactions or fraudulent activity
• To improve your platform experience based on your preferences

2.2 Communication and Support

ak44 may contact you using your mobile number and email for the following:

• Important account notifications (password changes, suspicious logins, etc.)
• Deposit and withdrawal confirmation messages
• Responses to your support requests — via 24/7 live chat and email in Bengali and English
• Relevant promotional information with your consent

2.3 Analysis and Improvement

We conduct aggregate analysis of collected data to evaluate and improve platform performance. No individual is identified in this analysis — it is used only to understand overall trends.

3.1 Retention Period

We retain your information for as long as your account remains active and for as long as necessary after closure to meet applicable legal obligations. Financial transaction records are generally kept for an extended period, as they are needed for audits and dispute resolution.

3.2 Technical Security

ak44 uses the following technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data exchanged between browser and server is secured
• Password hashing — stored passwords are never readable in plain form under any circumstances
• Two-factor authentication (OTP) — additional verification for suspicious transactions or logins
• Regular security reviews and updates
• Automated monitoring to detect unauthorized access

3.3 Payment Information Security

When depositing or withdrawing via bKash, Nagad, Rocket, or Upay, financial information is processed directly through the relevant payment gateway. ak44 does not store complete card or mobile banking PIN details under any circumstances.

4.1 We Do Not Sell Data

ak44 never sells or rents your personal information to third parties for commercial purposes. This is our core commitment.

4.2 When Information May Be Shared

Your information may be shared with others in the following limited situations:

• Payment Processing: Necessary information is shared with bKash, Nagad, Rocket, Upay, or the relevant bank to complete transactions.
• Legal Obligations: Information may be provided in compliance with court orders, lawful requests from investigative authorities, or applicable law.
• Technology Partners: Trusted technology companies that assist in operating the platform, who are bound by the same privacy obligations as us.
• Fraud Prevention: Limited information may be shared with verification agencies in cases involving fraud or multiple accounts.

4.3 Game Studios and Software Providers

Software from various game studios including Evolution, Pragmatic Play Live, PG Soft, and JILI runs on our platform. Minimal technical data required to operate their games (such as session IDs and betting history) may be shared — but not personal identity or financial information.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ak44 uses cookies for the following reasons:

• To keep login sessions active and secure
• To remember your language and preference settings
• To analyse the performance of different parts of the platform
• To prevent multiple accounts from being registered from the same device

5.2 Cookie Controls

Most browsers offer the option to disable or delete cookies. However, disabling cookies may cause login sessions and some important features to not work properly. See your browser's help section for details.

6.1 Right to View and Correct Information

You can view and correct your information at any time by accessing your account. Some information, such as name or date of birth, cannot be changed directly after verification — in that case, contact the support team.

6.2 Account Closure and Data Deletion Requests

You may request the closure of your account. However, some information must be retained for a set period for legal and financial reasons. The same rules apply if you self-exclude as part of Responsible Gaming.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can let us know through your account settings or via support. However, it is not possible to stop sending urgent account-related notifications, as they are necessary for security.

ak44 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age is verified during registration, and if a user is found to be a minor, their account is immediately closed and related information is deleted.

If you believe a minor is using this platform, please notify our support team promptly.

ak44 reserves the right to change or update this Privacy Policy as needed. If there are significant changes, we will notify you via your registered email or a notification on the platform. Continued use of the platform after any changes will be considered as your agreement to the updated policy.

General company information is available on our About Us page. If you have any questions about this policy, please contact us directly.